If a product isn't right, you have 30 days from delivery to return it. No explanation required.
How to start a return
- Email skhnigroup@gmail.com with your order number and what's wrong.
- We reply within one business day with the return address and instructions.
- Send the item back in its original condition and packaging.
- Your refund is issued within 5 business days of us receiving it.
Please don't send anything back before contacting us. Returns sent to the wrong address can't be traced or refunded.
Damaged, faulty or wrong item
Send us a photo within 48 hours of delivery. We replace it or refund you in full, including any return shipping. You don't pay for our mistake.
If a parcel arrives visibly damaged, photograph the outer packaging before opening it — that photo makes the carrier claim straightforward.
Who pays return shipping
| Reason | Who pays |
|---|---|
| Faulty, damaged or wrong item sent | We do |
| Changed your mind, wrong size ordered | You do |
What we can't accept back
- Items returned after 30 days
- Items used beyond what's needed to check they suit you
- Items missing original packaging or accessories
- Personalised or custom-made items
Cancelling an order
Email us within 12 hours of ordering and we'll cancel it before it ships, at no cost. After it ships, treat it as a normal return.
Refunds
Refunds go back to your original payment method. Your bank typically takes a further 3–10 business days to show it — that part is outside our control.
EU and UK customers keep their statutory right of withdrawal (14 days) in addition to the 30-day policy above. This policy adds to your legal rights, it does not replace them.
Questions: skhnigroup@gmail.com