FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders ship from our EU warehouse. Delivery to Germany takes 2–3 business days. Other EU countries typically take 3–7 business days. You'll receive a tracking number by email once your order ships.

Do you ship across the EU?
Yes. We ship to Germany, Austria, Switzerland, Netherlands, France, Belgium, and most EU countries. If your country isn't listed at checkout, contact us before ordering.

How much does shipping cost?
Shipping is free on all orders over €35. For orders under €35, a flat shipping fee of €3.99 applies.

Can I track my order?
Yes. You'll receive an email with your tracking number within 1–2 business days of placing your order.

Can I change or cancel my order?
We process orders quickly. Contact us within 2 hours of placing your order at support@neatdesk.shop. After that, we cannot guarantee changes, but we'll always try.

Products

What materials are your products made from?
Our desk mats use premium microfiber with a rubber base. Our monitor stand is made from natural bamboo. Cable management products are steel or ABS plastic. All products are tested for quality before we list them.

Are the wireless charger and LED lamp CE certified?
Yes. We only stock electronic products with CE certification — required for legal sale in the EU.

Are bundle products shipped together?
Bundle products ship in the same order but may arrive in separate packages. Both will be trackable via the same order.

Can I use the desk mat on any desk surface?
Yes. The non-slip rubber base works on all flat surfaces — wood, glass, metal, and laminate.

Returns & Refunds

What is your return policy?
You can return any product within 30 days of delivery for a full refund, no questions asked. The product must be in its original condition and packaging.

How do I start a return?
Email support@neatdesk.shop with your order number and reason for return. We'll respond within 1 business day.

Who pays for return shipping?
If the product arrived damaged or is defective, we cover return shipping. For change-of-mind returns, the customer covers return shipping costs.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving the returned item.