Refund & Return Policy
We want you to be completely satisfied with your NeatDesk purchase. You have 30 days from delivery to return any item for a full refund — no questions asked.
Return Eligibility
Items must be in original condition (unused or gently tested), in original packaging where possible, and free from damage caused by misuse.
How to Return
- Email support@neatdesk.shop with your order number and reason for return
- We'll respond within 1 business day with return instructions
- Pack securely and ship with a tracked service
- Refund processed within 5–7 business days of receiving the item
Return Shipping Costs
| Reason | Who Pays |
|---|---|
| Defective or damaged on arrival | NeatDesk covers shipping |
| Wrong item sent | NeatDesk covers shipping |
| Change of mind | Customer pays return shipping |
EU Consumer Rights
As an EU consumer, you have the right to withdraw from any purchase within 14 days of receiving it (Widerrufsrecht). Our 30-day policy extends beyond this legal minimum. Contact support@neatdesk.shop to exercise this right.
Damaged on Arrival
If your item arrives damaged, photograph it immediately and email support@neatdesk.shop within 48 hours. We'll send a replacement or issue a refund within 2 business days — no return needed.